At AI Progression Hub ("we," "our," "us"), we strive to provide high-quality digital services. This Return & Refund Policy explains the conditions under which you may request a refund or cancellation.

By using our services, you agree to the terms outlined in this policy. We comply with GDPR (General Data Protection Regulation) and the EU Consumer Rights Directive, where applicable.

1. Eligibility for Returns & Refunds
As our services involve digital products and non-physical services, refunds and cancellations are subject to specific conditions:

A refund request must be submitted within the applicable timeframe outlined below.
Refunds are available only if the service has not been fully delivered or if there is a valid reason for the request.
If a service has already been fully rendered, refunds are generally not provided except under exceptional circumstances.
Some services are non-refundable, as detailed in Section 4.
Each refund request is evaluated on a case-by-case basis. If your request does not meet the necessary conditions, it may be declined.

2. Cancellation Policy
You may cancel your service under the following conditions:

Before Service Begins – If a cancellation request is submitted before any work has started, a full refund may be granted.
During Service Execution – If a cancellation request is submitted after partial service delivery, a prorated refund may be provided.
After Full Service Delivery – Refunds are not available once the service has been fully rendered unless there is a system error or failure on our part.
To request a cancellation, you must contact us at contact@aiphub.com with your order details.

3. Refund Conditions & Processing Time
Refunds are evaluated based on the progress of the service:

If the service has not started, a full refund will be issued.
If the service is partially completed, a partial refund may be issued, depending on the level of completion.
If the service is fully delivered, refunds are generally not available, except in special cases such as technical failures or billing errors.
Once a refund is approved, we will process the amount using the original payment method. Refunds typically take 5-10 business days to reflect, depending on the payment provider. If the original payment method is unavailable, we may offer an alternative method.

4. Non-Refundable Services
Certain services cannot be refunded due to their nature. These include:

Custom AI development services – Since these involve tailored work, refunds are not possible once development has begun.
Consultation services – Refunds are not available once a session has been provided.
Subscription-based services – If a subscription has already been used for the billing period, refunds are not issued.
Downloaded digital content – Once accessed or downloaded, digital products are non-refundable.
We strongly recommend reviewing the service descriptions carefully before making a purchase.

5. How to Request a Refund
To request a refund, follow these steps:

Include your order details (purchase date, service name, and reason for the refund request).
Our team will review your request and respond within 3-5 business days. We may request additional information if necessary.
If your refund is approved, the amount will be processed within 5-10 business days.
Refund requests that do not meet our policy guidelines may be declined.

6. Exceptional Refund Cases
In some cases, refunds may be granted outside standard conditions. These include:

Duplicate payments – If you were charged twice for the same service, we will issue a refund for the duplicate transaction.
Technical issues – If a system failure prevents access to a purchased service, we may provide a refund or alternative solution.
Legal compliance – Refunds may be granted if required by applicable consumer protection laws.
Each case is reviewed individually, and supporting documentation may be required.

7. Chargebacks & Dispute Resolution
Before initiating a chargeback with your bank or payment provider, we encourage you to contact us directly to resolve any issues.

We aim to resolve refund disputes amicably and efficiently.
If a chargeback is initiated without prior communication, future transactions may be subject to additional verification.
Fraudulent chargebacks will be reported to financial institutions and may result in restricted access to our services.
Our goal is to ensure a fair and transparent refund process for all users.

8. Changes to This Refund Policy
We may update this Refund Policy to:

Reflect updates to our services.
Comply with new legal or regulatory requirements.
Improve transparency based on user feedback.
If significant changes are made, we will notify users via email or a notice on our website. We encourage users to review this policy periodically.

9. Contact Information
For refund requests or questions regarding this policy, please contact us:

📍 Address: Niedenau 65, 60325 Frankfurt am Main, Germany
📞 Phone: +49 699 494 7264
📧 Email: contact@aiphub.com